Refunds

Who you are buying from

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders.

That is not a formality. Your payment is a contract with Paddle rather than with us: Paddle takes the money, charges the tax, issues the receipt, and is the party that can put a payment back. Mogoru never sees or stores your card details, and cannot reverse a charge on its own.

Paddle's own Buyer Terms and Refund Policy apply to your purchase alongside this page. Where they give you more than this page does, they win — and so does the law where you live.

The free trial comes first

Your first subscription opens with a 7-day free trial. It takes a payment method but charges nothing until the trial ends, so cancelling inside those seven days means no money is ever collected and there is nothing to refund.

This is the cheapest way to find out Mogoru is not for you, and it is deliberately the one we point at hardest. Everything below is about payments that have already been taken.

Changing your mind after a payment

Whether a payment can be undone depends on where you are. These windows are statutory rights where the law grants them, and they are administered by Paddle as merchant of record.

In the European Union, the EEA, Switzerland and the United Kingdom this is the right of withdrawal under article 9 of the Consumer Rights Directive (2011/83/EU). In Brazil it is the direito de arrependimento under article 49 of the Código de Defesa do Consumidor (Lei 8.078/1990). Both are rights you hold whatever this page says.

For a subscription the window runs from the payment you want undone. Paddle applies it to the first payment of a subscription; a United Kingdom annual subscription also gets a fresh 14 days each time it renews.

Nothing here reduces a right you already have. If consumer-protection law where you live is more generous than this page, that law applies instead — the higher level of protection always wins.

The digital-content exception

Mogoru is digital content supplied immediately, and that is the one place a withdrawal right can end before its window does. Under article 16(m) of the Consumer Rights Directive the right does not survive the start of supply where you asked for immediate access and acknowledged at checkout that asking for it costs you the right. Paddle presents that acknowledgement and decides whether it applies to a given request.

We would rather name this than let you discover it at the point you need it. It is also the reason the trial matters: a week of the whole product, before any money moves, is not something an acknowledgement at checkout can take away from you.

Renewals and the unused remainder

Cancelling stops the next renewal. Your plan then runs to the end of the period you have already paid for, and access ends there. We do not refund the unused remainder of a period, and we do not cut access short in order to create one — you keep what you bought.

So the date to watch is the renewal date, not the day you stop using Mogoru. Manage billing, inside the app, shows it and cancels from there.

If a subscription is refunded, it ends. Your library, decks and progress stay in the account, and every deck can still be exported as a standard Anki .apkg file with its scheduling history intact — leaving does not cost you the work.

Charges that are simply wrong

Some charges are not a question of policy. If you were billed twice for the same period, billed after cancelling, billed on a card that is not yours, or charged for a plan Mogoru could not actually deliver, tell us and we will get it corrected regardless of the windows above.

That is a mistake being fixed, not a refund being granted, and we do not want the table on this page read as a reason to keep money we should not have taken.

How to ask for a refund

Because Paddle is the merchant of record, the refund is issued by Paddle. Either route works:

• Use the link on your Paddle receipt, or Paddle's buyer support — they hold the transaction and can act on it directly.
• Write to us from the email address on the account, quoting the receipt or the Paddle transaction id, and we will take it to Paddle for you.

[email protected]Refund requests and billing problems

Refunds go back to the original payment method. Paddle sets the timing; your bank usually adds a few working days on top of that.

Changes to this policy

If this policy changes, the new version applies to payments taken after it is published. It is never applied backwards to a payment you have already made, which is governed by the version in force on the day. The date at the top of this page is when it last changed.