Support

Where to write

[email protected]Mogoru's official support address

It reaches us directly — no ticket queue, no chatbot, no form that swallows your message.

What to write about

• Something is broken, or a file will not import.
• You cannot get into your account.
• A question about what Mogoru stores, or a request to access, correct or delete it.
• A privacy question, or anything on the Privacy and Data & Retention pages.
• A security problem — see below.
• A feature you want, or a way Mogoru got in your way.

Access and deletion requests

Write from the email address on the account and tell us what you want: a copy of your data, a correction, or deletion. We confirm it is really you before acting on anything, and we complete these requests within 30 days.

You can delete your account yourself at any time from Manage account inside Mogoru. The Data & Retention page sets out exactly what that removes.

What to expect

Mogoru is a small operation. Ordinary questions usually get a reply within a few working days; formal data requests are answered within 30 days. During the open beta there is no guaranteed support response time, and we would rather say so than promise one we cannot keep.

Reporting a security issue

If you think you have found a vulnerability, email [email protected] with enough detail to reproduce it. Please give us a reasonable window to fix it before publishing.

We will not pursue anyone for good-faith research that respects other people's data, avoids degrading the service, and stops at the point a problem is demonstrated.